Baggage Delivery

Synonyms / Other Terms Used

Baggage Delivery Service, Baggage Forwarding, Luggage Delivery, Luggage Delivery Service, Luggage Forwarding

Category

Public Facilities, Transportation, Transport Facilities, Travel, Services, Tourism

Message / Function

To indicate a place where baggage can be deposited for transport and delivery or collected after transport and delivery.

	Source	Description
	ISO 7001	Suitcase above a van
	Eco-Mo Foundation	Van above suitcase
	EJP	Van above suitcase
	BEPPU (modified)	Van with two pieces of baggage inside

Note: Some of the examples shown above were mirrored horizontally to contrast differences.

Discussion

There are only a few pictograms available for the referent Baggage Delivery, and most of them were developed in the context of Japanese standardization and communication efforts. Surprisingly we did not find any pictograms from European or American sources, in spite of the fact that baggage transport and delivery is a relevant service for example when traveling by bicycle, or regarding walking holidays.

Data from research is sparse, as only a single pictogram was examined on basis of a Comprehension Test:

In a Japanese study to propose domestically unified graphical symbols based on scientific methods, the pictogram variant labeled as Eco-Mo Foundation in the table above reached a comprehension score of 57.2 (Eco-Mo Foundation, 2001).

Recommendations

As the selection above seems insufficient also regarding test results from research available, we suggest to develop additional pictogram variants. It will be important to reach a clear differentiation concerning the referents Porter and Baggage Trolley. On this basis studies comparing several or all concepts should be conducted. The study design should also include a Comprehension Test to identify possible misinterpretations. Detailed information about the most frequent responses given in each of the response categories should be provided to correctly judge comprehensibility and improve designs. Only on such a basis a clear decision concerning a specific recommendation can be reached.

Tests of pictograms of referent Baggage Delivery

Eco-Mo Foundation (2001): Test data of public information symbols in Japan - Procedure for the testing of public information symbols by the Study Committee. ISO: ISO/TC 145/SC 1 N 329.