Synonyms
Porter Service, Porter Services, Baggage Assistant
Category
Public Facilities, Transportation, Transport Facilities, Travel
Message / Function
To indicate the location of a porter or baggage assistant
Source | Description | |
---|---|---|
Schiphol | Side view of standing human figure wearing cap holding sack barrow with suitcase | |
ÖNORM A 3011 | Side view of human figure wearing bellboy cap pushing sack barrow with suitcase | |
Tern | Side view of human figure wearing bellboy cap pushing sack barrow with suitcase | |
ADV | Side view of human figure pushing sack barrow with suitcase | |
* | ICAO | Side view of human figure wearing cap pushing sack barrow with bag |
D'source | Side view of human figure wearing cap, pushing sack barrow with case | |
ISO 7001 | Side view of human figure wearing skull cap pushing cart with bag on it | |
O'72 | Side view of human figure wearing bellboy cap pushing cart with bag | |
* | ON Testdesign | Side view of human figure wearing bellboy cap pushing cart with suitcase |
O'72 | Front view of human figure wearing cap carrying two pieces of luggage | |
Pierce | Front view of human figure wearing bellboy cap carrying two pieces of luggage | |
D'source | Front view of human figure carrying two pieces of luggage, one on head | |
* | ON Testdesign | Side view of human figure wearing bellboy cap carrying suitcase |
NS 1980 | Side view of sack barrow with suitcase | |
UIC 413 b | Side view of sack barrow with suitcase | |
Picto'grafics | Side view of sack barrow with bag | |
Dreyfuss | Side view of sack barrow |
Note: Some of the examples shown above were mirrored horizontally to contrast differences.
Discussion
The range of pictograms shown in the table above gives a good hint of the diversity of variants and image contents available to convey the message Porter / Baggage Assistant. No single visual stereotype can be identified.
Several studies present research covering a couple of pictogram variants for this referent. These papers offer some useful information:
Kraft (1976) examined five pictogram variants to indicate the location of a porter or baggage assistant using an Appropriateness Ranking Test. Pictograms showing human figures transporting or carrying luggage were judged as more appropriate than a variant displaying just a side view of a sack barrow with suitcase.
Results of a Comprehension Test (Brugger, 1977) showed that the pictogram variants of a person wearing a cap and pushing a cart or a sack barrow with a suitcase (testitems marked with a star) are quite well understood with more than 80 % correct responses. In another Comprehension Test (Brugger, 1990), the previous results were confirmed for the pictogram labeled as ÖNORM A 3011.
In a Matching Test with a set of 29 symbols (Zwaga & Boersema, 1983) the variant from the Dutch Railways (NS 1980) reached 75.5 % correct responses. This again indicates that pictograms based on a side view of a sack barrow with suitcase, but without a person pushing it, probably convey the intended message less well.
Zwaga & Poppinga examined the pictogram variant from Amsterdam Schiphol Airport in their undated study Identification and Legibility of Graphic Symbols. In the comprehension task according to ISO 9186:1999 this pictogram reached a comprehension score of 85 , and 98 % of the respondents identified the image content correctly as a man with a cap pushing a trolley with a suitcase on it. Regarding that the respondents in this study were mostly persons with higher education, previous test results are confirmed.
Recommendation
Based on test results from research available we recommend the use of a pictogram similar to pictogram No 35 of ÖNORM A 3011 part 1 to signify Porter Service. This symbol also ensures a clear differentiation from Baggage Trolley or Cart.
Tests of pictograms of referent Porter Service
Brugger, Ch. (1977): Abschlußbericht über den Erkennungstest. Report to the Austrian Standards Institute, Vienna, 1977-10-04.
Brugger, Ch. (1990): Abschlußbericht über den Verständnistest. Report to the Austrian Standards Institute (ON) dated 10/90, Vienna.
Kraft, E. (1976): Ranking-Test. Report to the Austrian Standards Institute (ON) dated 09/76, Vienna.
Zwaga, H.J. & Boersema, T. (1983): Evaluation of a set of graphic symbols. Applied Ergonomics, 14, 1, 43-54.
Zwaga, H.J.G. & Poppinga, J.: Identification and Legibility of Graphic Symbols; Towards a standard for public information symbols. Internal Report, Psychological Laboratory, University of Utrecht
See also
Baggage Trolley or Cart, Baggage, Baggage Delivery
Updated 2024-12-04 by Ch.Brugger