Synonyms / Other Terms Used
Ticket Validator, Ticket Stamper, Ticket-canceling Machine, Ticket-dating Machine, Automatic Check-In, Insert Ticket, Validate Ticket
Category
Public Facilities, Travel, Transport Facilities, Services
Message / Function
To indicate the location of a ticket validation facility
Source | Description | |
---|---|---|
ISO 7001 | Hand in outline, holding ticket being inserted into machine | |
ÖNORM A 3011 | Hand holding ticket being inserted into machine | |
CNIS | Hand holding ticket being inserted into machine | |
Tern | Hand holding ticket being inserted into machine | |
DB | Hand holding ticket being inserted into machine | |
UIC 413 | Hand holding ticket being inserted into machine | |
DB 1994 | Hand holding ticket being inserted into machine | |
SNCF 1994 | Hand holding ticket being inserted into machine | |
FS 1994 | Hand holding ticket being inserted into machine | |
BS 8501:2002 | Hand holding ticket being inserted into machine | |
MTA | Hand holding ticket being inserted into machine | |
BVG | Slot with ticket, below triangle pointing upwards | |
Aicher OAP | Slot with ticket, arrow pointing upwards below |
Discussion
The selection above shows that there are only two main concepts concerning the image content: mostly a hand holding a ticket being inserted into a slot, and on the other hand a slot with a ticket plus something like an arrow below, pointing upwards.
Data available from two Comprehension Tests conducted in Austria indicates correct understanding of symbol No 80 of ÖNORM A 3011 part 4 among 77.3 % of young respondents (Brugger, 1982) and 62 % in a second sample including senior citizens (Brugger, 1983). While some context information was provided in the first test, this information was missing in the second. With context infomation 98 % of the answers were related to tickets, but without any context information 23 % of the responses were 'Mail Box' and another 9 % associated the variant tested with 'Ticket Machine'. Regarding real life applications one can expect acceptable comprehensibility for this pictogram.
With about 85 % correct responses among Chinese respondents an almost identical symbol of the Chinese standard GB/T 10001.1-2012, Public Information Graphical Symbols, labeled CNIS in the table above, performed well enough to recommend this concept (An & Chan, 2017).
Recommendations
Based on test results available and regarding design aspects we recommend the use of a pictogram like Public Information Symbol No 80 of ÖNORM A 3011 part 4 to indicate the location of ticket validation facility.
Tests of pictograms of referent Ticket Validation
An, D. & Chan, E.H.W. (2017): Investigating the Comprehension of Public Symbols for Wayfinding in Transit Hubs in China. In: Rau, PL. (eds) Cross-Cultural Design. CCD 2017. Lecture Notes in Computer Science, vol 10281. Springer, Cham. https://doi.org/10.1007/978-3-319-57931-3_24
Brugger, Ch. (1982): Ergänzungen zur Studie über die Verbesserung der Beschilderung im Aussteigebereich von Schlepp- und Sesselliften. Report to the Austrian Standards Institute (ON) dated October 1982, Vienna.
Brugger, Ch. (1983): Abschlußbericht über den Erkennungstest. Report to the Austrian Standards Institute (ON) dated May 1983, Vienna.
See also
Tickets
Bus, Funicular, Subway, Tram
Cable Car / Gondola Lift, Chairlift, Surface Lift
Updated 2024-06-27 by Ch.Brugger